Fraser Place Melbourne

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    FAQs

    Can I cancel or amend my reservation that was booked directly via your website?

    We have instituted a series of cancellation and postponement policies to ensure that you benefit from it.

    New reservations (for bookings made between now till 31 December 2020):
    • Full waiver/cancellation of any stays (14 days or less) before 31 December 2020
    • Cancellation must be made at least 24 hours to arrival date. Any changes to existing reservations will be subject to availability and rate differences.

    Existing reservations (including pre-payment and advance purchase rates)
    • Full waiver/cancellation of any stays (14 days or less) before 31 December 2020
    • For stays beyond 31 December 2020, you can choose to postpone your stay or request for cancellation (subject to terms & conditions).

    As policies may vary from time to time due to changes in local government regulations and travel restrictions, please contact us at reservations.melbourne@frasershospitality.com

    Where can I find the best rates?

    The best rates available on the internet can be found at https://melbourne.frasershospitality.com/en. Don't forget to check out https://melbourne.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.melbourne@frasershospitality.com or + 61 3 9669 6888.

    Can I cancel or amend my reservation that was booked via third-party or online travel agents?

    Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations/amendments policies.

    How do I cancel or amend corporate / group reservations?

    For corporate, group or long stays (more than 14 days) reservations, please contact our Reservations at reservations.melbourne@frasershospitality.com 

    Can I cancel my reservation within 24 hours due to a government-issued travel ban, flight cancellations or other COVID-related issues?

    For cancellations within short notice or 24 hours prior to arrival, please contact us directly for immediate assistance at +61 03 9669 6888 or email reservations.melbourne@frasershospitality.com

    Are there any documentation or requirements for me to stay at Fraser Place Melbourne? Are there any groups of people who are restricted from staying at your property?

    Fraser Place Melbourne operates in adherence to local regulations and recommendations hence, requirements and restrictions will vary accordingly. For more information, please contact the property directly at +61 03 9669 6888 or email reservations.melbourne@frasershospitality.com

    Do you accept foreign guests who are not affected by the travel restrictions and are seeking alternative accommodations?

    We welcome all guests in accordance with local regulations and recommendations. For reservation enquiries, please contact us at +61 03 9669 6888 or email reservations.melbourne@frasershospitality.com

    What happens to my reservation should Fraser Place Melbourne decides to close temporarily?

    We will reach out to you as soon as we can, should any reservations be affected in the event of changing local regulations.

    Are you accepting new check ins/ reservations?

    We are always ready to welcome you. Fraser Place Melbourne will operate and accept reservations in accordance with local regulations. Restrictions, if any, will vary accordingly. For reservations enquiries, please contact us at +61 03 9669 6888 or reservations.melbourne@frasershospitality.com

    Has Fraser Place Melbourne been awarded with any hygiene accreditation?

    At Fraser Place Melbourne, our teams have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are in the process of achieving the necessary accreditation set out by the local authorities. 

    What are the sanitation routines and policies in place now due to COVID-19?

    We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. Fraser Place Melbourne have heightened their preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

    • Intensified cleaning and sanitizing of public spaces and facilities
    • Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
    • Contactless payment options made available
    • Availability of masks, sanitizers and thermometers upon request
    • Daily security and temperature checks of staff and guests
    • Alternative arrangements for food and beverage
    • 24/7 management support team to implement any additional and immediate measures recommended by health authorities

    Are there screening measures in place for guests and staff?

    Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place. 

    Was Fraser Place Melbourne being used by the government as a quarantine facility?

    Fraser Place Melbourne is not used as a quarantine facility. We are monitoring the situation and we remain in direct contact with the local government to ensure that the most relevant information is given to our guests and staff.

    What happens if another guest is infected with COVID-19 during my stay? What kind of help and support can I expect from the property?

    We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on the ground to offer the necessary assistance in times of crisis or uncertainties. 

    Are facilities open for usage? If not, when will they be open for use?

    As we adhere to safe distancing directives set out by the relevant authorities, most on-site recreational facilities such as Gym and Breakfast Cafe remain closed at this time. In common public areas such as the Lobby and Residents' lounge, minimal gatherings and interactions are encouraged.

    Safe distancing signage is in place for facilities that remain open which all guests are reminded to adhere to. For more enquiries on facilities and operational hours, please contact us directly 

    Can I request for reduced contact services (eg. housekeeping) as I prefer to minimise unnecessary contact?

    Yes of course. We continue to offer a range of flexible services depending on your needs, 

    Will breakfast and F&B services be available? How are they handled?

    Our Breakfast Cafe remains close, however, takeaway and delivery are available via our partnering F&B providers.
    For more information please do not hesitate to contact us on +61 03 9669 6888 or reservations.melbourne@frasershospitality.com

    With these newly minted measures in place, how different will my stay experience be?

    We are keeping pace with the changes in local advisories and extending flexibility where needed. We remain committed to maintaining the highest standards of hygiene, cleanliness and service for your well-being and safety. Our staff dedicates to ensure that your stay continues to be memorable and comfortable at all times. 

    Facilities and Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Place Melbourne features 4 star serviced apartments that come with kitchenettes, daily housekeeping (with the exception of public holidays and Sundays), complimentary unlimited Wi-Fi, in-room safe, Movielink, gymnasium and a rooftop terrace featuring an edible garden (Opening / closing hours – 7.00am to 7.00pm) and more. For a full list of services and facilities, please visit https://melbourne.frasershospitality.com/en/facilities.html.

    What are the payment options?

    We are a cashless hotel. 

    All credit card payments will incur 1.3% surcharge.

    Are there fitness facilities provided?

    Yes, there is a fully-equipped fully-equipped gym available on level one of Bennetts Tower for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 3.00pm.

    What is the check-out time?

    Check-out time is 11.00am.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.00am on weekdays and from 7.00am to 11.00am on weekends.

    Our Breakfast Facilities are currently CLOSED. We apologise for any inconvenience. 

    What is the cost of breakfast?

    Breakfast is available at AUD 20.00 per person. Prices exclude prevailing taxes.

    Our Breakfast Facilities are currently CLOSED. We apologise for any inconvenience. 

    What are the available dining options?

    Breakfast is available at Breakfast Café located at the ground floor of the property. The well-equipped kitchenette also provides you with the convenience to cook in your apartment. Deliveroo with local restaurant is available as an in-room dining options. The hotel is also located close to Chinatown, Lygon Street and Gertrude Street for dining options. For more details or recommendations, please feel free to approach the Front Desk.

    Are laundry services provided?

    Yes, laundry and dry cleaning services are available subject to additional charges. There is also a washer and a dryer in all apartments except Studio Suites for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King sized beds are featured in all executive apartments with twin share (split King) available in Studio and Studio Deluxe Rooms on request. A rollaway bed is available at an additional fee to accommodate a third person.

    Should you require more information, please feel free to contact us at reservations.melbourne@frasershospitality.com or + 61 3 9669 6888.

    Are baby cots and extra beds available?

    Yes, baby cots are complimentary, subject to availability. Extra beds are also available at AUD 60.00 per night.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, newspapers are accessible via Press Hub on your personal devices.

    Are the residences disabled-friendly?

    Yes, Fraser Place Melbourne is disabled-friendly. Studios that are wheelchair-accessible are available upon request.

    Is on-site parking available and what is the cost?

    Off-site parking (subject to bay availability) is located at LaTrobe Street - 250m from the hotel entrance. It is AUD 28.00 per entry/exit for week days. Weekend rate is AUD 8.00 for every twelve hours. Please approach the Front Desk for more details.We provide offsite parking. It is $25 per entry/exit for week days. Weekend rate is $8.00 for every twelve hours.

    Is airport shuttle service provided?

    Yes, airport transfers can be arranged with a third-party supplier for an additional fee upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available starting from AUD 80.00 - please note this is subject to availability and price may change. Please feel free to approach our Front Desk for more details.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    The hotel is best accessed from Parliament Station and via Exploration Lane. Guests can take a taxi directly from the airport for approximately AUD 70.00. Skybus and Starbus transfers are also available from the airport.

    Are there any recommended attractions in Melbourne?

    Melbourne and Regional Victoria offer plenty of places of interest. The Free City Circle tram is virtually at our doorstep for a historical tour of the CBD. Some of the attractions include the Great Ocean Road, The Phillip Island Penguin Parade, the Yarra Valley, the Mornington Peninsula, Brighton Bathing Boxes and more.

    Top attractions located close to the hotel include the Royal Exhibition Buildings and Carlton Gardens (a UNESCO World Heritage Site), The Melbourne Museum, IMAX theatre, The State Library, The Old Melbourne Goal, Her Majesty's Theatre, The Comedy Theatre and the Princess Theatre. In addition to that Melbourne is well known for coffee, laneways and shopping all close by to the hotel.

    For more recommendations or assistance with booking tours, please feel free to approach our our friendly and knowledgeable staff.

    Where is the closest bank, ATM and exchange office located?

    The closest bank is 500m away, the nearest ATM within 350m, and the nearest money exchange is within 700m.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected. To avoid extra charges, we generally require 24 hours' notice, terms and conditions of the booking apply. Should you require more information, please feel free to contact us at reservations.melbourne@frasershospitality.com or + 61 3 9669 6888.

    What is the maximum number of guests allowed in each residence type?

    For Studio and Studio Deluxe, the maximum occupancy is 2.

    For Studio Executive and Studio Premier, the maximum occupancy is 3 (2 with existing bedding, and 1 with a rollaway - additional fees apply).

    Should you require more information, please feel free to contact us at reservations.melbourne@frasershospitality.com or + 61 3 9669 6888.

    Are pets allowed?

    Unfortunately, pets are not allowed at Fraser Place Melbourne.