Manage Booking Manage Booking

    FAQs

    Where can I find the best rates?

    The best rates available on the internet can be found at https://melbourne.frasershospitality.com/en. Don't forget to check out https://melbourne.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.melbourne@frasershospitality.com or + 61 3 9669 6888.

    Facilities and Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Place Melbourne features 4 star serviced apartments that come with kitchenettes, daily housekeeping (with the exception of public holidays and Sundays), complimentary unlimited Wi-Fi, in-room safe, Movielink, gymnasium and a rooftop terrace featuring an edible garden (Opening / closing hours – 7.00am to 7.00pm) and more. For a full list of services and facilities, please visit https://melbourne.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a fully-equipped fully-equipped gym available on level one of Bennetts Tower for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 3.00pm.

    What is the check-out time?

    Check-out time is 11.00am.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.00am on weekdays and from 7.00am to 11.00am on weekends.

    What is the cost of breakfast?

    Breakfast is available at AUD 20.00 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    Breakfast is available at Breakfast Café located at the ground floor of the property. The well-equipped kitchenette also provides you with the convenience to cook in your apartment. Deliveroo with local restaurant is available as an in-room dining options. The hotel is also located close to Chinatown, Lygon Street and Gertrude Street for dining options. For more details or recommendations, please feel free to approach the Front Desk.

    Are laundry services provided?

    Yes, laundry and dry cleaning services are available subject to additional charges. There is also a washer and a dryer in all apartments except Studio Suites for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King sized beds are featured in all executive apartments with twin share (split King) available in Studio and Studio Deluxe Rooms on request. A rollaway bed is available at an additional fee to accommodate a third person.

    Should you require more information, please feel free to contact us at reservations.melbourne@frasershospitality.com or + 61 3 9669 6888.

    Are baby cots and extra beds available?

    Yes, baby cots are complimentary, subject to availability. Extra beds are also available at AUD 60.00 per night.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, newspapers are accessible via Press Hub on your personal devices.

    Are the residences disabled-friendly?

    Yes, Fraser Place Melbourne is disabled-friendly. Studios that are wheelchair-accessible are available upon request.

    Is on-site parking available and what is the cost?

    Off-site parking (subject to bay availability) is located at LaTrobe Street - 250m from the hotel entrance. It is AUD 28.00 per entry/exit for week days. Weekend rate is AUD 8.00 for every twelve hours. Please approach the Front Desk for more details.We provide offsite parking. It is $25 per entry/exit for week days. Weekend rate is $8.00 for every twelve hours.

    Is airport shuttle service provided?

    Yes, airport transfers can be arranged with a third-party supplier for an additional fee upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available starting from AUD 80.00 - please note this is subject to availability and price may change. Please feel free to approach our Front Desk for more details.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    The hotel is best accessed from Parliament Station and via Exploration Lane. Guests can take a taxi directly from the airport for approximately AUD 70.00. Skybus and Starbus transfers are also available from the airport.

    Are there any recommended attractions in Melbourne?

    Melbourne and Regional Victoria offer plenty of places of interest. The Free City Circle tram is virtually at our doorstep for a historical tour of the CBD. Some of the attractions include the Great Ocean Road, The Phillip Island Penguin Parade, the Yarra Valley, the Mornington Peninsula, Brighton Bathing Boxes and more.

    Top attractions located close to the hotel include the Royal Exhibition Buildings and Carlton Gardens (a UNESCO World Heritage Site), The Melbourne Museum, IMAX theatre, The State Library, The Old Melbourne Goal, Her Majesty's Theatre, The Comedy Theatre and the Princess Theatre. In addition to that Melbourne is well known for coffee, laneways and shopping all close by to the hotel.

    For more recommendations or assistance with booking tours, please feel free to approach our our friendly and knowledgeable staff.

    Where is the closest bank, ATM and exchange office located?

    The closest bank is 500m away, the nearest ATM within 350m, and the nearest money exchange is within 700m.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected. To avoid extra charges, we generally require 24 hours' notice, terms and conditions of the booking apply. Should you require more information, please feel free to contact us at reservations.melbourne@frasershospitality.com or + 61 3 9669 6888.

    What is the maximum number of guests allowed in each residence type?

    For Studio and Studio Deluxe, the maximum occupancy is 2.

    For Studio Executive and Studio Premier, the maximum occupancy is 3 (2 with existing bedding, and 1 with a rollaway - additional fees apply).

    Should you require more information, please feel free to contact us at reservations.melbourne@frasershospitality.com or + 61 3 9669 6888.

    Are pets allowed?

    Unfortunately, pets are not allowed at Fraser Place Melbourne.