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    Where can I find the best rates?

    Our best rate guarantee and promotions are available at or via our Reservation Department. Contact us by phone on +61 (0)3 9669 6888 or by e-mail at

    What are the services and facilities offered?

    Fraser place offers 4 star serviced apartments featuring 24/7 reception and security, regular housekeeping, complimentary WIFI, in-room safes that are laptop-size friendly, Movielink, and a rooftop terrace (Opening / closing hours – 0700 – 1900) among many others. For a comprehensive list of our facilities, please visit

    Are there fitness facilities provided?

    Yes, there is a fully-equipped gym.

    Is internet access provided?

    Complimentary wifi access is available throughout the property

    What is the check-in time?


    What is the check-out time?

    The check out time is at 11:00. Should you like to request for a late check out, kindly check with our Client relations executive.

    What time is breakfast served?

    Breakfast is served from 6:30 - 10:00 AM at our all-day dining restaurant.

    What are the type of beds provided?

    King size beds are featured in all executive apartments and split king size beds in deluxe apartments. Extra beds are available on request

    What are the available dining options?

    Fraser Place Melbourne is located in the CBD and surrounded by a vast variety of dining and meal options. Chinatown and an array of different restaurants and cuisines are a 3-minute walk away.

    Facilities and Services

    Are laundry services provided?

    Yes, all apartments except Studio Deluxe suites are equipped with in-room washer and dryer. In addition, we also provide laundry and dry cleaning services at additional cost.

    Are baby cots and extra beds available?

    Baby cots are free of charge and extra beds are available at $50 per night.

    Are newspapers provided?

    Newspapers are able to be accessed through Press Hub on your personal devices.

    Are the residences disability-friendly?

    Yes, our suites are wheelchair-friendly.

    Is on-site parking available and what is the cost?

    We provide offsite parking. It is $25 per entry/exit for week days. Weekend rate is $8.00 for every twelve hours.

    Is airport shuttle service provided?

    Yes, we offer transfers provided by an external company at additional charges.

    What is the reception operating hours?

    The reception, concierge and security services are 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, you may leave your luggage with our concierge.

    How do I get to the hotel?

    The hotel is best accessed from Parliament Station and via Exploration Lane. Guests can take a taxi directly from the airport for approximately AUD60. Skybus and Starbus transfers are also available from the airport.

    Is there any construction nearby?

    Fraser Place Melbourne is located in the CBD where construction does regularly take place. Guests should be aware that some minor construction noises may be present at times. 

    Are there any recommended attractions in Melbourne?

    The Free City Circle tram is virtually at our doorstep and our friendly and informative staff can recommend and book tours for your perusal. There are many interesting tours to embark on, such as the most popular Phillip Island penguin tour. Check out the attractions or check with our Client relations Executives for recommendations.

    Are there any recommended shopping destination?

    Guests can take a 2-minute walk to Melbourne Central, The Emporium, Bourke St mall, and many other entertainment options located in the CBD.

    Where is the closest bank, ATM and exchange office located?

    The closest bank is 500m away, the nearest ATM within 350m, and the nearest money exchange is within 1km.

    What is the cancellation policy?

    To avoid extra charges, we generally require 24 hours notice, terms and conditions of the booking applying.

    What is the maximum number of guests allowed in each residence type?

    Each apartment covers the following number of guests:
    Standard deluxe rooms: 2 Guests
    Studio Exec and Studio Premier rooms: 3 Guests
    Kindly contact our reservations department for further request or clarification.

    Are pets allowed?

    Unfortunately, we currently do not allow pets.